DELIVERY & RETURNS

Delivery

Orders received before 11:00 AM will typically ship the same business day. Orders received after 11:00 AM will ship the following business day. Orders placed on Saturday or Sunday will ship on Monday.

Standard Delivery is free and typically arrives within approximately 3–5 business days.”

For faster delivery you can choose FedEx, at a cost of $4.95.

Returns and Money-Back-Guarantee Policy

At Footlogics, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a 30-day money-back guarantee. All purchases made through this website may be returned within 30 days of the invoice date for a full refund.

Please note that we do not offer direct exchanges. Customers wishing to purchase a different model or size are asked to return the original item for a refund and place a new order for the preferred product.

Once the returned goods have been received and processed, the refund will be issued back to the original payment method used when placing the order.

Insoles Exchange Policy:
Returned orthotic insoles can be worn and even trimmed to size and still qualify for a refund or exchange.

Footwear Exchange Policy:
Sandals, flip flops and slippers can only be exchanged or refunded if they are clean and in new condition. We suggest you try the footwear at home only, not out on the street before returning the goods.

Return Process:

1. Order Lookup: enter your order number and zip code on this page to locate your order.
2. Generate Prepaid Shipping Label: create a prepaid shipping label with tracking information.
3. Return the Product: attach the prepaid label to your package and drop it off at the nearest shipping location.
4. Refund Processing: once we receive your tracked return, we will process your refund immediately